Overnight Dispatcher Fleet Manager

4 days ago

Seattle, Washington, United States Universal Logistics Holdings Full time

Job Title: Overnight Dispatcher/Fleet Manager

Job Summary:
Universal Logistics Holdings is seeking an experienced Overnight Dispatcher/Fleet Manager to join our team in Seattle. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our commercial motor vehicles, including compliance with local, state, and federal regulations.

Key Responsibilities:

  • Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles
  • Coordinate business with Drivers and customers to optimize revenue for the Company, minimize transit time, and satisfy customer needs
  • Ensure that equipment is utilized efficiently and that all equipment is accounted for
  • Identify tasks being performed and categorize them as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system
  • Coordinate changes made to operational plan with Drivers and customers to ensure all stakeholders are aware of updates
  • Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments
  • Proactively identify operational issues and implement a plan of action to correct and continue operations
  • Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations
  • Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards
  • Contact customer regarding any additional charges that occur as a result of the operational plan
  • Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting
  • Collaborate with all stakeholders to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment
  • Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules

Generating Rates and Customer Service:
  • Contact steamship lines, storage, supplemental carriers, and/or any additional cost centers with accessorial charges which may impact the Company cost and thereby the rate charged to the customer
  • Coordinating delivery times to consignees from the shipper/steamship line
  • Monitor and be readily familiar with zone/book rates specific to assigned area of operation in order to provide rate quotes to customers
  • Utilize zone/book rates with knowledge of available capacity in specific lanes to solicit additional business from customers to maximize lane density

US Customs and Equipment Compliance:
  • Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment
  • Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate
  • Ensure that movement of all import/export shipments within area of operational responsibility complies with U.S. Customs requirements

Reconciliation:
  • Update load and manifest statuses within Company system and identify/resolve discrepancies
  • Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address and resolve inconsistencies wherever possible

Requirements:
  • Experience in transportation and logistics operations
  • Knowledge of local, state, and federal regulations
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

How to Apply:
Apply today to become part of the Universal Logistics Holdings team.

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