Terminal Operations Manager

4 days ago

Seattle, Washington, United States Kenco Transportation Service, LLC Full time
Job Title: Terminal Lead

At Kenco Transportation Services, LLC, we are seeking a highly skilled and experienced Terminal Lead to join our team. As a Terminal Lead, you will be responsible for the overall operations of a Kenco Transportation Services location, ensuring the smooth execution of daily activities and the delivery of exceptional customer service.

Key Responsibilities:
  • Manage and supervise a team of dedicated delivery specialists, providing guidance and support to ensure they meet their performance goals.
  • Oversee the dispatching of drivers, scheduling of appointments with customers, and management of staffing to ensure efficient operations.
  • Ensure the overall safety of the site, including the completion of monthly training for drivers and the implementation of safety protocols.
  • Develop and implement efficient routes, including fuel stops and hotel stays, to optimize delivery times and reduce costs.
  • Monitor and track fuel use and spending, ensuring compliance with company policies and procedures.
  • Dispatch and assign work for drivers, including providing manifest and equipment inspections weekly.
  • Backup drivers and assist in customer deliveries as required for call outs and/or PTO.
  • Deliver and install customer products in residential locations, updating customers on delivery times and expectations.
  • Remove defective products from residential locations.
  • Participate in weekly 4DX meetings to review KPIs, including Turn Around Time, routing efficiencies, and claims.
  • Provide superior customer relations for both Kenco's customers and the end customer, maintaining relations with clients.
  • Coordinate necessary repairs of fleet equipment to maintain operations.
  • Enter and update shipments throughout their lifecycle in the transportation management system.
  • Maintain a list of fleet and company assets, including monthly mileage updates.
  • Enter and validate payroll.
  • Responsible for delivery acceptance/rejection of inbound shipments, scheduling of customer exchanges/deliveries, and outbound return shipments.
  • Responsible for weekly and monthly approvals, including purchasing, issuance of supplies and equipment, services, office equipment, and expense reports.
  • Maintain all workman's compensation and human resource files, securing all personal information.
  • Conduct the initial orientation and coordinate with the human resource point of contact for benefits and training.
  • Perform any other requests as directed by management.
Requirements:
  • Associate degree in Logistics, Business, or related field required or equivalent years of experience required.
  • Minimum of 5 years of experience in transportation or related training required.
  • Minimum 2 years of leadership and/or supervisory/managerial experience required.
  • Minimum 2 years of experience in customer service or driving a box truck.
  • CDL license not required; but preferred.
  • Understanding of budgeting and profit and loss statements preferred.
  • Ability to coordinate and prioritize multiple tasks.
  • Proven customer service skills.
  • Be organized and detail-oriented.
  • Ability to foster a teamwork environment.
  • Obtain customer's certification for installations.
  • Proficient in Microsoft Office to include Word, Excel, PowerPoint, and Outlook, and Transportation Management System applications.
  • Ability to work with and maintain effective working relationships.
  • Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively after groups or customers or employees of the organization.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Competencies:
  • Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
  • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
  • Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
  • Managing Transitions/Change Management - Effectively plans, manages, and communicates changes in processes with appropriate stakeholders.
  • Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
  • Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.
Travel Requirements:
  • This position is expected to travel approximately 25% or less.
  • A passport is not required, but recommended.
Benefits:
  • Medical insurance including HSA, HRA, and FSA accounts.
  • Supplemental insurance including critical illness, hospital indemnity, accidental injury.
  • Dental Insurance.
  • Vision Insurance.
  • Basic Life and Supplemental Life.
  • Short Term and Long Term Disability.
  • Paid Parental Leave.
  • 401(k).
  • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment).
  • Employer Paid Holidays - 10 days.
  • Approximate Pay: Approximately $65,000-$72,000 base + annual bonus.

Kenco Transportation Services, LLC is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability, or any other characteristic protected by law.

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