Bilingual Customer Support Specialist

2 weeks ago


Freehold, New Jersey, United States Jennifer Ortiz - State Farm Agent Full time
Job OverviewCompany Profile: Jennifer Ortiz - State Farm Agent is a prominent player in the insurance sector, seeking skilled and bilingual professionals to fill the role of Customer Service Representative - State Farm Agent Team Member. We value individuals who are fluent in both Spanish and English and are dedicated to delivering outstanding service.

Position Summary: As a Customer Service Representative - State Farm Agent Team Member, you will serve as an essential liaison between our organization and our diverse clientele. Your key responsibilities will encompass:
  • Assisting clients who speak Spanish with inquiries regarding insurance policies, coverage specifics, and claims procedures.
  • Delivering exceptional customer support through various communication channels, including phone and email.
  • Translating documents and correspondence between English and Spanish to facilitate clear communication.
  • Working collaboratively with colleagues to ensure prompt and accurate resolution of customer inquiries.
  • Informing clients about insurance products and guiding them in making informed choices.
Candidate Profile:
  • Fluency in both Spanish and English, with strong written and verbal communication skills in both languages.
  • Prior experience in customer service within the insurance field is advantageous.
  • Excellent organizational and multitasking skills.
  • Empathetic and patient demeanor, committed to addressing customer concerns effectively.
  • Familiarity with insurance terminology and policies is beneficial.
Qualifications:
  • High school diploma or equivalent; a college degree is preferred.
  • Relevant state insurance license is desirable.
  • Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
  • Flexibility to work varied hours to meet client needs.
Benefits: We provide a competitive compensation package, which includes a base salary along with opportunities for professional growth. Our comprehensive benefits package features health insurance, retirement plans, and incentives related to language proficiency.


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