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Customer Support Associate

2 months ago

Freehold, New Jersey, United States Opusign Full time
Job Overview

At Opusign, we are a dedicated nonprofit organization focused on protecting wildlife and the environment. Our core belief is that every creature, regardless of size, is vital to maintaining the balance of our planet's ecosystem.

We are currently looking for a motivated and enthusiastic individual to fill the role of Entry-Level Customer Service Representative. This position involves delivering outstanding customer support and assistance to our clients. You will act as the initial point of contact for customers, addressing their inquiries and ensuring a satisfactory customer experience.

Compensation

Salary: $20.25 - $28.00 per hour

Employment Type

Job Type: Full-time

Key Responsibilities
  • Assist customers with their inquiries and provide precise information regarding our offerings.
  • Efficiently process customer orders, returns, and exchanges.
  • Professionally manage and resolve customer complaints or issues.
  • Maintain a comprehensive understanding of our products and services to deliver accurate information.
  • Collaborate with internal teams to ensure customer requirements are fulfilled.
  • Support the sales team by aiding in order entry and documentation tasks.
  • Update customer accounts with pertinent information and keep accurate records.
Required Skills and Qualifications
  • High school diploma or equivalent.
  • Exceptional verbal and written communication abilities.
  • Strong problem-solving and decision-making skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and excellent organizational capabilities.
  • Capacity to perform well under pressure in a dynamic environment.
  • Proficiency in Microsoft Office Suite and general computer skills.
Employee Benefits
  • Health Insurance
  • Retirement Plans
  • Paid Time Off (PTO)
  • Flexible Work Arrangements
  • Life Insurance
  • Disability Insurance
  • Professional Development Opportunities