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Bilingual Insurance Customer Support Specialist

2 months ago

Freehold, New Jersey, United States Jennifer Ortiz - State Farm Agent Full time
Job OverviewCompany Overview: Jennifer Ortiz - State Farm Agent is a prominent player in the insurance sector, dedicated to fostering a diverse and inclusive workplace. We are currently seeking skilled bilingual professionals to fill the role of Customer Service Representative - State Farm Agent Team Member. If you possess fluency in both Spanish and English and have a passion for delivering outstanding service, we encourage you to consider this opportunity.

Position Summary: As a Customer Service Representative - State Farm Agent Team Member, you will serve as a vital connection between our organization and our varied clientele. Your key responsibilities will encompass:
  • Assisting clients who speak Spanish with questions regarding their insurance policies, coverage specifics, and claims procedures.
  • Delivering exceptional customer support through various communication methods.
  • Translating documents and communications between English and Spanish.
  • Working collaboratively with colleagues to ensure prompt and accurate resolution of client inquiries.
  • Informing clients about insurance offerings and aiding them in making knowledgeable choices.
Qualifications:
  • Proficient in both Spanish and English, with strong written and verbal communication skills in each language.
  • Prior experience in customer service within the insurance field is advantageous.
  • Excellent organizational and multitasking skills.
  • Compassionate and patient, with a dedication to addressing client concerns.
  • Understanding of insurance terminology and policies.
Requirements:
  • High school diploma or equivalent; a college degree is preferred.
  • Relevant state insurance license is desirable.
  • Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
  • Flexibility to work varied hours to meet client needs.
Benefits: We provide a competitive compensation package, which includes a base salary and opportunities for professional growth. Our extensive benefits package encompasses health insurance, retirement plans, and incentives related to language proficiency.