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Bilingual Client Support Specialist

2 months ago

Freehold, New Jersey, United States Jennifer Ortiz - State Farm Agent Full time
Job OverviewCompany Background: Jennifer Ortiz - State Farm Agent is a prominent entity in the insurance sector, seeking skilled and bilingual professionals to fill the role of Customer Service Representative - State Farm Agent Team Member. If you possess fluency in both Spanish and English and have a strong commitment to delivering outstanding service, we encourage you to bring your expertise to a workplace that champions diversity and inclusion.

Position Summary: As a Customer Service Representative - State Farm Agent Team Member, you will serve as a vital connection between our organization and our varied clientele. Your main duties will encompass:
  • Supporting Spanish-speaking clients with questions regarding insurance policies, coverage specifics, and claims procedures.
  • Delivering exceptional customer support through various communication methods.
  • Translating documents and communications between English and Spanish.
  • Working collaboratively with colleagues to ensure prompt and accurate resolution of client concerns.
  • Informing clients about insurance offerings and assisting them in making well-informed choices.
Qualifications:
  • Proficient in both Spanish and English, with strong written and verbal communication skills in both languages.
  • Prior experience in customer service within the insurance field is advantageous.
  • Excellent organizational and multitasking skills.
  • Compassionate and patient, dedicated to addressing customer issues.
  • Understanding of insurance terminology and policies.
Requirements:
  • High school diploma or equivalent; a college degree is preferred.
  • Preferred possession of a relevant state insurance license.
  • Proficiency in Microsoft Office Suite and customer relationship management (CRM) tools.
  • Willingness to work flexible hours to meet client demands.

Compensation and Benefits: We provide a competitive salary package, along with opportunities for professional growth. Our extensive benefits include health insurance, retirement plans, and incentives related to language proficiency.