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Customer Support Associate

2 months ago

Freehold, New Jersey, United States Opusign Full time
Job Overview

At Opusign, we are a dedicated nonprofit organization focused on the preservation of wildlife and the environment. Our core belief is that every creature, regardless of size, plays a vital role in maintaining the balance of our planet's ecosystem.

We are currently looking for a driven and enthusiastic individual to fill the position of Entry-Level Customer Service Representative. This role involves delivering outstanding customer support and assistance to our clientele. You will act as the initial point of contact for customers, addressing their inquiries and ensuring a satisfactory customer journey.

Compensation

Salary: $20.25 - $28.00 per hour

Employment Type

Job Type: Full-time

Key Responsibilities
  • Assist customers with their inquiries and provide precise information regarding our offerings.
  • Efficiently process customer orders, returns, and exchanges.
  • Professionally address and resolve customer complaints or issues.
  • Maintain a comprehensive understanding of our products and services to ensure accurate customer guidance.
  • Collaborate with internal teams to meet customer requirements.
  • Support the sales department by aiding in order entry and documentation.
  • Update customer accounts with pertinent information and keep accurate records.
Qualifications
  • High school diploma or equivalent.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving and decision-making capabilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and excellent organizational skills.
  • Capability to perform well under pressure in a dynamic environment.
  • Proficiency in Microsoft Office Suite and general computer literacy.
Benefits
  • Health Insurance
  • Retirement Plans
  • Paid Time Off (PTO)
  • Flexible Work Arrangements
  • Life Insurance
  • Disability Insurance
  • Professional Development Opportunities