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Customer Support Associate

2 months ago

Freehold, New Jersey, United States Fresh Form Draft Full time
Entry Level Customer Service Rep

Department: Fresh Form Draft

Employment Type: Full Time

Location: Remote

Compensation: $28.00 / hour

Overview

At Fresh Form Draft, we are committed to enhancing the customer experience while providing top-notch services. Our goal is to ensure that every interaction with our clients is meaningful and productive.

Salary:
$20.25- $28.00 per hour

Position Summary:
We are looking for a dynamic and enthusiastic individual to fill the role of Entry Level Customer Service Rep. This position is essential in delivering outstanding customer support and ensuring client satisfaction.

Key Responsibilities
  • Address customer inquiries and provide precise information regarding our offerings.
  • Manage customer orders, returns, and exchanges efficiently.
  • Resolve customer issues or complaints with professionalism and effectiveness.
  • Maintain comprehensive knowledge of our products and services to assist customers accurately.
  • Collaborate with internal teams to meet customer requirements.
  • Support the sales department by facilitating order entry and necessary documentation.
  • Update customer profiles with relevant information and ensure accurate record-keeping.
Qualifications
  • High school diploma or equivalent.
  • Exceptional verbal and written communication abilities.
  • Strong analytical and decision-making skills.
  • Capability to manage multiple tasks and prioritize effectively.
  • Attention to detail and excellent organizational skills.
  • Able to perform well under pressure in a fast-paced environment.
  • Proficient in Microsoft Office Suite and general computer applications.
Benefits
  • Health Insurance
  • Retirement Plans
  • Paid Time Off (PTO)
  • Flexible Work Arrangements
  • Life Insurance
  • Disability Insurance
  • Professional Development Opportunities