Current jobs related to Senior Customer Support Coordinator for CDS in Texas - San Antonio, Texas - CDS in Texas
-
Customer Support Specialist Lead
2 weeks ago
San Antonio, Texas, United States CDS in Texas Full timeJob OverviewCDS in Texas is seeking a highly skilled and experienced Lead Customer Support Specialist to join our team. This role is responsible for providing exceptional customer support, leading a team of customer support specialists, and ensuring that our clients receive the highest level of service.Key Responsibilities:Provide exceptional customer...
-
Customer Support Specialist Lead
2 weeks ago
San Antonio, Texas, United States CDS in Texas Full timeJob Title: Lead Customer Support SpecialistAt CDS in Texas, we are seeking a highly skilled and experienced Lead Customer Support Specialist to join our team. This role is responsible for providing exceptional customer support and ensuring that our clients receive the highest level of service.Key Responsibilities:Accepts, assists, or processes inquiries,...
-
CD Unposted Clerk
4 weeks ago
San Antonio, Texas, United States International Bank of Commerce Full timeJob Title: CD Unposted ClerkWe are seeking a highly skilled CD Unposted Clerk to join our team at International Bank of Commerce.Job Summary:The CD Unposted Clerk is responsible for ensuring that all unposted Certificate of Deposit debits and credits are accurately processed and balanced to avoid monetary losses to the bank.Key Responsibilities:Reviews and...
-
Service Coordinator
4 weeks ago
San Antonio, Texas, United States Volunteers of America-Texas Full time{"title": "Service Coordinator", "description": "Make a Difference with VOA-TexasWe are seeking a dedicated Service Coordinator to join our team at VOA-Texas. As a Service Coordinator, you will play a vital role in providing support services to our residents, helping them build informal support networks and connecting them with community resources.Key...
-
Service Coordinator
4 weeks ago
San Antonio, Texas, United States Volunteers of America-Texas Full timeMake a Difference with VOA-TexasWe are seeking a dedicated Service Coordinator to join our team at VOA-Texas. As a Service Coordinator, you will play a vital role in providing support and services to our residents, helping them achieve their goals and improve their quality of life.Key Responsibilities:Provide informal assessments and develop individualized...
-
Customer Service Coordinator
1 month ago
San Antonio, Texas, United States South Texas Radiology Imaging Centers Full timeJob SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at South Texas Radiology Imaging Centers. As a key member of our staff, you will be responsible for ensuring that patients and physicians have an effective and professional means of registering for procedures at our facilities.Key ResponsibilitiesWelcome patients and...
-
Senior Supervisor
2 weeks ago
San Antonio, Texas, United States DATAMARK (Texas) Full timeJob Title: Senior SupervisorSenior Supervisors at DATAMARK (Texas) are responsible for overseeing and assisting back-office employees in the performance of their job duties. This includes responding to customer inquiries, mailroom operations, and resolving issues or complaints.Key Responsibilities:Oversee and assist back-office employees in the performance...
-
Materials Management Coordinator
3 weeks ago
San Antonio, Texas, United States Center for Special Surgery-Texas Full timeAbout the RoleWe are seeking a highly skilled Materials Management Coordinator to join our team at Center for Special Surgery-Texas. As a key member of our supply chain team, you will be responsible for ensuring the efficient and cost-effective management of instruments, supplies, and equipment.Key ResponsibilitiesWork closely with the Regional Materials...
-
Service Coordinator
7 days ago
San Antonio, Texas, United States Volunteers of America-Texas Full timeJob Title: Service CoordinatorAre you passionate about helping others and making a difference in your community? We are seeking a Service Coordinator to join our team at Volunteers of America-Texas.Job Summary: The Service Coordinator will provide support to residents in need, connecting them with community resources and services to enhance their quality of...
-
Merchandise Associate
1 week ago
San Antonio, Texas, United States Texas Thrift Full timeJob Summary:As a Merchandise Processing Associate at Texas Thrift, you will be responsible for loading and unloading carts, inspecting clothes, linens, accessories, and household goods. You will also classify items based on manufacturer, quality, and condition levels, clean and prepare items for the sales floor, consolidate goods, operate baling equipment,...
-
Senior Certified Medical Assistant
2 months ago
San Antonio, Texas, United States Texas Oncology Full timePosition OverviewTexas Oncology is in search of a Senior Certified Medical Assistant to enhance their team within the Medical Oncology Department. This role may involve travel to various nearby locations.Position Title: Senior Certified Medical AssistantCompany: Texas OncologyLocation: San Antonio, TexasWork Schedule: Monday - Friday, 8:00 am - 5:00 pm with...
-
Proposal Coordinator
3 weeks ago
San Antonio, Texas, United States Texas Air Products LTD Full timeJob Title: Proposal / Bid CoordinatorTexas Air Products LTD is seeking a skilled Proposal / Bid Coordinator to provide support to our estimating team and sales representatives. This is a career opportunity to work with a premier leader in the industry.Job Summary:We are looking for a qualified individual to provide bid coordination support, including...
-
Senior Birth Tissue Collections Coordinator
1 week ago
San Antonio, Texas, United States BioBridge Global Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Birth Tissue Collections Coordinator to join our team at BioBridge Global. As a key member of our Cord Blood department, you will be responsible for coordinating the process for cord blood collections with hospitals, physicians, and Labor and Delivery staff.Key Responsibilities:Coordinate cord...
-
Fertility Journey Coordinator
1 month ago
San Antonio, Texas, United States Texas Fertility Center Full timeJob OverviewWe are seeking a highly skilled and compassionate New Patient Coordinator to join our team at Texas Fertility Center. As a key member of our clinical support team, you will play a vital role in ensuring a seamless experience for our new patients.Key Responsibilities:Assist with new patient registration and scheduling appointmentsVerify insurance...
-
Senior Supervisor
1 week ago
San Antonio, Texas, United States DATAMARK (Texas) Full timeJob Title: Senior SupervisorAt DATAMARK (Texas), we are seeking a highly skilled Senior Supervisor to join our team in San Antonio. As a Senior Supervisor, you will play a critical role in overseeing and assisting back-office employees in the performance of their job duties.Key Responsibilities:Oversee and assist back-office employees in responding to...
-
Executive Director
4 weeks ago
San Antonio, Texas, United States Capital Senior Living Full timeJob Title: Executive Director - Senior Living CommunityWe are seeking an experienced and compassionate Executive Director to lead our senior living community in San Antonio, Texas. As a member of our team, you will be responsible for the overall management of the community, including financial, human resource, and operational aspects.Responsibilities:Lead...
-
Senior Operations Coordinator
3 days ago
San Antonio, Texas, United States Franklin Companies Full timeWe're seeking a detail-oriented Senior Operations Coordinator to join our team at Franklin Park Sonterra, a premier retirement community in San Antonio, Texas. As a key member of our operations team, you'll play a vital role in ensuring the smooth day-to-day functioning of our community.The ideal candidate will have prior experience in a business office or...
-
Proposal Coordinator
3 weeks ago
San Antonio, Texas, United States Texas Air Products LTD Full timeJob Title: Proposal / Bid CoordinatorTexas Air Products LTD is seeking a skilled Proposal / Bid Coordinator to provide support to our estimating team and sales representatives. This is a career opportunity to work with a premier leader in the industry.Job Summary:The successful candidate will be responsible for receiving and managing bid invitations from our...
-
Senior Architect
2 weeks ago
San Antonio, Texas, United States Texas Department of Aging & Disability Services Full timeJob Title: Senior ArchitectAre you a skilled architect looking for a challenging role in a dynamic organization? We are seeking a Senior Architect to join our team at the Texas Department of Aging & Disability Services.Job Summary:The Senior Architect will be responsible for performing advanced architectural work, including planning, design, and...
-
Bid Coordinator
1 week ago
San Antonio, Texas, United States Texas Air Products LTD Full timeJob SummaryTexas Air Products LTD is seeking a skilled Bid Coordinator to provide support to our estimating team and sales representatives. This role involves managing bid invitations, identifying projects to bid on, and coordinating with vendors.Key ResponsibilitiesReceive and manage bid invitations from our customer baseSearch and sort through bid invites...
Senior Customer Support Coordinator for CDS in Texas
2 months ago
Consumer Directed Services in Texas (CDS) is seeking a Senior Customer Support Coordinator to enhance our operational efficiency.
At CDS in Texas, we are committed to empowering individuals with disabilities to manage their own care. Our success is built on the strong, compassionate relationships we foster with the families we support. We are looking for dedicated individuals who thrive in a dynamic, people-focused environment.
Position Overview: The Senior Customer Support Coordinator is responsible for managing inquiries, referrals, and concerns from clients, employers, and other stakeholders. This role also assists the Customer Support Supervisor in monitoring daily team performance and provides updates on call trends, volume, and escalations, ensuring prompt assistance for lobby guests.
Key Responsibilities:
- Handle incoming calls from clients and stakeholders, directing them appropriately or providing assistance as needed.
- Ensure timely follow-up on all client communications.
- Document any delays in client responses and report them to the relevant supervisor.
- Manage escalated calls, striving for resolution at the initial level or facilitating transfers as necessary.
- Maintain effective communication between the Customer Support Department and other divisions.
- Support the training and development of new Customer Support Coordinators.
- Oversee training materials and collaborate with the Customer Support Supervisor to enhance training programs.
- Ensure cross-training among team members within the Customer Support Department.
- Adhere to confidentiality and compliance with relevant regulations at all times.
- Represent the department in inter-departmental meetings, offering insights for process improvements.
- Perform additional related duties as assigned.
Qualifications:
- Experience in customer service or call center environments is preferred.
- 1-2 years of leadership experience is required.
- 1-2 years of relevant experience in a healthcare setting is preferred.
- Proficiency in computer applications such as MS Word and Excel, with the ability to learn agency-specific software.
- Typing speed of 35 wpm with 80% accuracy is required.
- Bilingual (Spanish) is preferred.
- A High School diploma or GED is required.
Compensation: Estimated gross salary ranges from $37,440 to $45,760.
Company OverviewAt CDS in Texas, we are dedicated to enhancing the quality of life for our clients by providing exceptional HR and payroll support, enabling them to manage their long-term care effectively. As the largest provider of Financial Management Services (FMS) in Texas, we pride ourselves on delivering the highest standards of care.
