Senior Supervisor

1 week ago


San Antonio, Texas, United States DATAMARK (Texas) Full time
Job Title: Senior Supervisor

At DATAMARK (Texas), we are seeking a highly skilled Senior Supervisor to join our team in San Antonio. As a Senior Supervisor, you will play a critical role in overseeing and assisting back-office employees in the performance of their job duties.

Key Responsibilities:
  • Oversee and assist back-office employees in responding to customer inquiries, mailroom operations, and resolving issues or complaints.
  • Monitor performance standards and provide feedback to meet operational goals.
  • Manage a team of assigned back-office associates and ensure they comply with client requirements through documented procedures, work instructions, and business rules.
  • Monitor work guidance and performance measures to meet Service Level Agreements for assigned projects.
  • Conduct performance evaluations that are timely and constructive.
Requirements:
  • At least 4 years of back-office field experience with 2 of those years as a Back Office Supervisor.
  • Excellent leadership and mentoring skills.
  • Excellent written and verbal communication skills.
  • Extensive knowledge of back office procedures and principles.
  • Demonstrated analytical/problem-solving skills.
  • Excellent multi-tasking skills.
Benefits:
  • Health Care Plan (Medical, Dental, and Vision).
  • Retirement Plan (401k, IRA).
  • Life Insurance (Basic, Voluntary, and AD&D).
  • Paid Time Off.
  • Short Term and Long Term Disability.
  • Training and Development.
Wellness Resources:

We offer a comprehensive wellness program to support your physical and mental well-being.


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