Customer Support Specialist Lead

2 days ago


San Antonio, Texas, United States CDS in Texas Full time
Job Overview

CDS in Texas is seeking a highly skilled and experienced Lead Customer Support Specialist to join our team. This role is responsible for providing exceptional customer support, leading a team of customer support specialists, and ensuring that our clients receive the highest level of service.

Key Responsibilities:

  • Provide exceptional customer support to clients, employers, and referral sources
  • Lead a team of customer support specialists to ensure that our clients receive the highest level of service
  • Develop and implement training programs for new customer support specialists
  • Maintain communication between the customer support department and other departments
  • Ensure that all team members within customer support are cross-trained
  • Perform other related duties as assigned

Requirements:

  • Two or more years of call center experience
  • One to two years of leadership experience
  • One to two years of related work experience in a healthcare setting
  • Must demonstrate competence with computer applications such as MS Word and Excel
  • Must be able to type 35 wpm with 80% accuracy
  • Bilingual (Spanish) preferred
  • High School diploma or College education

Benefits:

  • Estimated gross salary between $37,440 and $45,760
  • Opportunity to work with a compassionate and dedicated team
  • Chance to make a difference in the lives of our clients

How to Apply:

Please apply online at www.dsswtx.org or apply at https://dsswtx.jotform.com/220836269749065



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