Client Success Specialist

1 week ago

Fort Myers, Florida, United States Gartner Full time
About Gartner Digital Markets

Gartner Digital Markets is a leading business unit within Gartner, dedicated to empowering organizations to accelerate growth by helping them leverage the right technology and services.

Our mission is to provide a platform for software and services providers to build their brand, capture demand, and understand their market. With over 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers succeed in a rapidly evolving market.

What We're Looking For

We're seeking a highly skilled Client Success Specialist to join our team. As a Client Success Specialist, you will be responsible for providing world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients.

Key Responsibilities:

  • Resolve incoming support tickets in a timely and efficient manner.
  • Address client needs while maintaining relationships with key accounts via phone and email.
  • Update and maintain account information and content for existing clients.
  • Accurately create reports on a daily, monthly, and quarterly basis for some of our larger high-potential accounts.
  • Take ownership in your training and development by being proactive, asking questions and identifying areas for growth.
  • Collaborate with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals.
  • Execute key workflows such as client onboarding to set vendors up for long-term success.
What You'll Bring to the Team

We're looking for a highly motivated and experienced professional who can bring the following skills and qualifications to our team:

  • Bachelor's degree preferred, but not required.
  • 0-2 years of relevant sales or customer support experience.
  • Excellent communication skills, verbal and written with a high-level professionalism.
  • Strong organizational and time management skills, with ability to multitask.
  • Enthusiasm for helping and educating others.
  • Interest in marketing, business, and technology.
What You'll Receive

We offer a competitive compensation package, including:

  • Competitive compensation.
  • Limitless growth and learning opportunities.
  • A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
  • A chance to make an impact – your work will contribute directly to our strategy.
  • A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
  • 20+ PTO days plus holidays and floating holidays in your first year.
  • Extensive medical, dental insurance, and vision plan.
  • 401K with corporate match, immediate vesting.
  • Health-and-wellness-related allowance programs.
  • Parental leave.
  • Tuition reimbursement.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Gartner Gives Charity Match.

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