Customer Service Specialist
6 days ago
We are seeking a highly motivated and customer-focused Sales Representative to join our team at Zeeland Standard. As a Sales Representative, you will play a critical role in assisting customers with their building material needs, providing exceptional service, and driving sales growth.
Key Responsibilities- Respond to customer inquiries regarding product selection, placement of orders, prices, and quotations, complaints, and scheduling of deliveries and installations.
- Initiate telephone calls to customers to generate sales and build relationships.
- Obtain orders from customers and sales representatives, enter work orders, credit returns, return authorizations, pick tickets, and service requests, and file paperwork accordingly.
- Coordinate purchase and delivery of special products, obtaining information on pricing specifications, uses, and availability.
- Manage schedules for projects by coordinating with outside sales, job sites, and assigned customers.
- Check on back orders and resolve any outstanding issues, solve billing problems, and compile data for closing.
- Handle special orders and advanced pricing, assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve job site issues and customer problems.
- Comply with Company's attendance policy by maintaining regular and predictable attendance.
- Minimum education required - High School Diploma or GED.
- Minimum experience required - 1 year in building material industry with basic knowledge of product and application. 1+ years Inside Sales experience preferred.
- Special skills required - Ability to operate computer, calculator, and cash register. Knowledge of building supplies, applications, related equipment, and/or construction industry. Good interpersonal and customer relations skills and excellent oral and written communication skills. Should be familiar with inventory and inventory control.
- Must be able to walk throughout yards, plants, and offices.
- Physical demands include standing and walking for extended periods of time, bending or stooping, and occasionally lifting up to 50 pounds.
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