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Customer Service Representative

2 months ago

Traverse City, Michigan, United States GPM Investments LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Sales Floor Management: Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and ensuring that the sales floor is free of clutter.
  • Sales and Upselling: Meet or exceed sales goals by providing excellent customer service, making product recommendations, and upselling products to customers.
  • Cash Handling and Operations: Accurately process customer transactions, manage cash and credit transactions, and maintain a high level of accuracy and attention to detail.
  • Teamwork and Collaboration: Work collaboratively with other team members to achieve sales goals, provide support during peak periods, and maintain a positive and productive work environment.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, and be available to work a variety of shifts.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
What We Offer
  • Competitive Pay: $15.00 per hour.
  • Benefits: For information on benefits offered, please click on the hyperlink.
  • Equal Opportunity Employer: GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law.