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Customer Service Representative

2 months ago

Traverse City, Michigan, United States Munson Healthcare Full time
Requisition #: 60259
Total hours worked per week: 40
Position Overview

Join a community that cares.
  • As the largest healthcare provider in northern Michigan, we take pride in serving our community. Our patients are often our family, friends, and neighbors, making our work meaningful. Recognized by Forbes as one of Michigan's top healthcare employers, we are dedicated to your professional growth and development.
  • Enjoy a vibrant lifestyle with a variety of activities available year-round, including outdoor adventures, unique dining experiences, and cultural events.
Role Summary

A Customer Service Representative plays a crucial role in supporting Munson Healthcare initiatives by delivering emergency communications with professionalism, sharing vital information, and providing services through specialized software. This position emphasizes exceptional customer service through direct interactions with patients, healthcare providers, and Munson Healthcare personnel. The representative assesses customer needs and addresses them by utilizing information from custom databases, which include on-call schedules, emergency alerts, and staff profiles.

Why Consider a Role as a Customer Service Representative at Munson Healthcare?
  • Ideal for students pursuing degrees in Business Administration or Healthcare.
  • Engage with the community by supporting multiple hospitals across Northern Michigan.
  • Be part of the Information Systems team, with opportunities to advance in technology.
  • Experience a dynamic work environment with numerous pathways for career advancement, including leadership roles.
Benefits of Joining Munson Healthcare:
  • Work-Life Balance: Enjoy outdoor activities and local attractions.
  • Career Opportunities: Join a leading healthcare team with personal and professional growth prospects.
  • Flexibility: A career that adapts to your changing life circumstances.
  • Team Collaboration: Our team culture makes Munson Healthcare a rewarding place to work.
Qualifications:
  • High School Diploma or equivalent.
  • At least two years of experience in a customer-facing role.
  • Proficient in computer applications, particularly MS Office.
  • Strong verbal communication skills.
  • Typing speed of at least 50 words per minute.
Employee Benefits:
  • Competitive salary structure.
  • Comprehensive benefits package, including paid holidays and time off (up to 19 days in the first year).
  • Tuition reimbursement and continuous learning opportunities.
  • Retirement savings plan with employer matching and personalized consulting.
  • Wellness programs, employee assistance resources, and discounts for staff.