Application Support Specialist

2 weeks ago


Phoenix, Arizona, United States Vaco Full time

Position Overview: Vaco is seeking a skilled Application Support Specialist to assist clients with various customer-facing applications. This role involves managing incidents escalated from initial IT support and addressing application-specific service requests.

Key Responsibilities:

  • Investigate, diagnose, and resolve application-related issues while fulfilling service requests for both standard and custom offerings.
  • Prioritize tasks effectively to minimize business interruptions.
  • Ensure security and functionality by applying temporary fixes and workarounds as necessary.
  • Enhance the knowledge base to aid in the resolution of recurring issues.
  • Keep relevant stakeholders informed of new issues promptly and clearly.
  • Handle after-hours data modifications on production systems.
  • Perform additional job-related duties as required.

Qualifications:

  • Familiarity with IT Service Management (ITSM) processes and tools.
  • Exceptional problem-solving skills with a focus on efficiency.
  • Experience with knowledge management practices and tools.
  • Prior experience supporting enterprise-level applications in a virtual environment across diverse technology platforms.
  • Proficiency in writing SQL queries for data retrieval and manipulation.

Vaco values diversity in the workplace and encourages individuals from all backgrounds to apply.

Equal Opportunity Employer: Vaco is committed to equal employment opportunities and does not discriminate based on race, color, sex, religion, national origin, age, disability, veteran status, or any other protected characteristic.



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