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Application Specialist

2 months ago

Phoenix, Arizona, United States GTN Technical Staffing Full time

**Job Summary**

The Application Specialist will provide support for the live application software that our user base is dependent on. This role is responsible for investigating, diagnosing, and solving application-related issues and fulfilling service requests for standard and ad-hoc offerings.

**Key Responsibilities:**

  • Investigate and diagnose application-related issues and fulfill service requests for standard and ad-hoc offerings.
  • Schedule work to meet priorities and minimize business disruption.
  • Maintain security and functionality through the application of temporary fixes and workarounds.
  • Update knowledge base to facilitate future resolution of common errors.
  • Keep relevant stakeholders apprised of any new issues in a clear and timely manner.
  • Process after-hours data changes on production systems.
  • Perform other job-related duties as assigned or apparent.

**Requirements:**

  • Experience with ITSM processes and toolsets.
  • Experience with knowledge management methodologies and toolsets.
  • Experience supporting enterprise-level applications in a virtual support environment.
  • Understanding of problem identification techniques.
  • Experience supporting technology systems.
  • Experience writing SQL queries to retrieve and manipulate data.