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Front Desk Representative

2 months ago

Rockville, Maryland, United States Sheraton Rockville Full time
Job Title: Front Desk Agent

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sheraton Rockville. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:

  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Respond to guest inquiries and provide information on hotel amenities, services, and local attractions.
  • Process guest transactions, including payments and refunds, in a timely and accurate manner.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for guests.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask and prioritize tasks to meet deadlines.
  • Basic computer skills and knowledge of hotel software systems.

What We Offer:

As a Front Desk Agent at Sheraton Rockville, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.