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Technical Support Specialist

2 months ago

Dallas, Texas, United States MOURI Tech Full time
Position Overview

The IT Service Desk Analyst at MOURI Tech plays a crucial role in ensuring seamless technology operations within the organization. This position requires a blend of technical expertise and exceptional customer service skills.

Essential Qualifications:
  • Experience: 3-5 years in a Helpdesk or Desktop support role.
  • Technical Skills: Proficient in troubleshooting, configuring, and deploying both Windows and Mac operating systems.
  • Software Proficiency: Familiarity with Google Workspace, Office 365, EntraID, Zoom, and Slack.
  • Conference Solutions: Knowledge of video and audio conferencing systems, particularly using Zoom.
  • Networking: Skills in troubleshooting Meraki Networking.
  • Support Processes: Understanding of ticketing systems and general support workflows.
  • Customer Service: Strong background in providing excellent customer service.
  • Communication: Excellent verbal and written communication abilities.
  • Multi-tasking: Proven capability to manage multiple tasks effectively.
  • Critical Thinking: Strong analytical and problem-solving skills.
  • Certifications: Relevant certifications such as CompTIA A+, Network+, or ITIL are advantageous.
Desirable Skills:
  • Providing in-office technical support and acting as the primary contact for IT-related inquiries.
  • Assisting with the onboarding and offboarding processes for employees, including hardware and software needs.
  • Delivering IT training sessions for new and existing staff.
  • Facilitating conferencing support and setup.
  • Proposing enhancements to improve organizational support.
  • Documenting support issues and their resolutions.
  • Understanding and supporting all hardware, software, and network services utilized by the organization.
  • Managing daily IT support responsibilities effectively.