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Guest Services Representative

2 months ago

Rochester, New York, United States Davidson Hospitality Full time

Become a vital part of our team as a Guest Services Representative, where your role is essential in delivering outstanding experiences for our guests.

Key Responsibilities:

  • Welcome and greet guests with a friendly demeanor
  • Manage check-in and check-out processes efficiently
  • Provide guests with information regarding hotel amenities and nearby attractions
  • Address guest inquiries and resolve any concerns in a courteous manner
  • Ensure the front desk area is clean and organized
  • Support various administrative functions as needed

Required Qualifications:

  • High school diploma or equivalent qualification
  • Experience with cash handling is essential
  • Excellent communication abilities
  • Proficient computer skills
  • Willingness to work flexible hours
  • Strong problem-solving capabilities
  • Background in customer service is advantageous

Benefits:

Davidson Hospitality Group provides a comprehensive benefits package that includes medical, dental, and vision coverage, along with 24/7 Teledoc services, among other perks.

Joining Davidson offers a distinctive experience that blends career growth with a commitment to redefining exceptional hospitality service.