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Guest Service Representative

2 months ago

Rochester, New York, United States Raymond Management Full time

**About the Role**

We are seeking a highly skilled and enthusiastic Guest Service Representative to join our team at the Hampton Inn & Suites Rochester. As a key member of our front desk team, you will play a vital role in creating a warm and welcoming experience for our guests.

**Key Responsibilities**

  • Promote our 100% Satisfaction Guarantee and provide exceptional customer service to ensure guest satisfaction.
  • Provide information to guests about the local area, hotel services, and amenities.
  • Handle guest check-in and check-out in an accurate and efficient manner.
  • Continuously promote, communicate, and embody the RMC culture.

**What We Offer**

  • Competitive wages and benefits package.
  • Paid vacation and sick time.
  • Affordable health, dental, and vision insurance.
  • 401(k) retirement plan with company contribution.
  • Teammate referral program.
  • Hotel discount program.
  • Career growth opportunities.
  • A safe and healthy work environment.

**About Us**

We are part of the Raymond Management Company portfolio of award-winning hotels across the U.S. Our team-based culture and commitment to serving guests make our hotel an outstanding place to work.