Guest Services Representative
3 weeks ago
We are seeking a skilled Guest Services Agent to join our team at Unidine. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:- Check guests in and out of the hotel, ensuring a smooth and efficient process.
- Resolve guest challenges and concerns in a professional and courteous manner.
- Promote hotel services and amenities to guests, upselling products as needed.
- Assist with check-out payments and charges, accepting and recording various forms of payment.
- Balance and drop receipts according to accounting specifications.
- Provide guests with information about the facility, services, and amenities.
- Receive and respond to special requests from guests, escalating issues to the appropriate team members as needed.
- Promptly answer telephone and email inquiries, retrieving and forwarding messages to/from guests.
- Field and resolve guest complaints, escalating issues to the appropriate department as necessary.
- Assist guests in emergency situations, maintaining a calm and professional demeanor.
- 3 years of previous guest services experience is preferred.
- Ability to work a part-time schedule, including mornings, nights, and weekends.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
As a member of our team, you will enjoy a range of benefits, including a fun work environment, robust benefits package, and opportunities for career growth and development. We offer a competitive pay range of $18.00 to $19.00, as well as a range of benefits, including medical, dental, and vision coverage, life insurance, and disability insurance.
Compass Group, North America is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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Guest Services Representative
3 weeks ago
Rochester, New Hampshire, United States Compass Group, North America Full timeJob SummaryWe are seeking a skilled Guest Services Agent to join our team at Unidine, a leading hospitality company. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Check guests in and out of the hotel, ensuring a smooth and...
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Guest Services Representative
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