Guest Service Representative

1 day ago


Rochester, New York, United States Springwood Hospitality Full time
Job Title: Guest Service Agent

At Springwood Hospitality, we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:
  • Provide top-notch customer service to guests, responding to their needs and exceeding their expectations.
  • Register guests, assign rooms, and handle check-ins and check-outs efficiently and professionally.
  • Assist guests with special requests, complaints, and concerns, resolving issues promptly and effectively.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay knowledgeable about hotel services, amenities, and promotions, and communicate this information to guests.
  • Maintain a clean and organized front desk area, adhering to safety standards and protocols.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Knowledge of hotel operations, services, and policies.
  • Ability to lift and carry 25 pounds, push and pull 50 pounds.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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