Customer Service Representative

2 days ago


Rochester, New York, United States Kelly Services Full time
Job Opportunity

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Kelly Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints and issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Resolve customer issues and concerns through effective communication and problem-solving skills.
  • Provide accurate and timely information to customers regarding products and services.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Proficiency in computer applications such as Avaya, SharePoint, Salesforce.com, Microsoft Excel, and Web.

What We Offer:

  • Competitive pay rate of $22.50 per hour.
  • Hybrid work schedule - In office (Mon, Tues, and Wed), Remote (Thurs & Fri).
  • Opportunity to work with a premier client in Rochester, NY.
  • Gain more experience in the customer service industry.

How to Apply:

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

About Kelly Services:

A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.

Language:

English



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