Technical Customer Service Professional

6 days ago


Madison, Wisconsin, United States Therma-Stor Full time
About the Role

We are looking for a talented Technical Customer Service Professional to join our team at Therma-Stor LLC. As a member of our customer service team, you will be responsible for resolving equipment challenges and providing exceptional customer service.

Key Responsibilities:
  • Field phone calls, emails, and chats from customers in need of technical product support
  • Follow posted protocols and diagnostics to help troubleshoot problems in the most efficient and cost-effective means available
  • Create parts orders and dispatch service technicians as necessary
  • Administer warranty and service programs
Requirements:
  • Demonstrated customer service experience with technical products (electrical, automotive, HVAC, electronic)
  • Excellent written and verbal communication skills
  • Ability to read and understand technical diagrams
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft products and data entry programs
Estimated Salary: $60,000 - $70,000 per year

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