Technical Solutions Professional

6 days ago


Madison, Wisconsin, United States EnsoData Full time

We are seeking a skilled Technical Solutions Professional to join our team at EnsoData. As a Technical Solutions Professional, you will play a critical role in helping our customers achieve technical success by providing expert advice and guidance on the use of our software solutions.

Company Overview

EnsoData is a leading provider of AI-powered software solutions for the healthcare industry. Our mission is to improve healthcare access, outcomes, and affordability for patients and communities everywhere. We are committed to innovation, excellence, and customer satisfaction.

Salary: $80,000-$85,000 per year, plus stock options and benefits.

Job Description

As a Technical Solutions Professional, your primary responsibilities will include:

  • Providing expert technical support to customers via phone, email, or in-person meetings.
  • Conducting training sessions and workshops to educate customers on the effective use of our software solutions.
  • Working closely with cross-functional teams to identify and resolve technical issues.
  • Developing and maintaining technical documentation and knowledge base articles.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 1-5 years of experience in a technical support or customer success role.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in one or more programming languages, such as Python.
Benefits

At EnsoData, we offer a comprehensive benefits package that includes:

  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Stock options and equity participation.
  • Opportunities for professional growth and development.
About Us

EnsoData is a remote-friendly company with a flexible work environment. We value diversity, inclusion, and equality in the workplace and strive to create a culture that is welcoming and inclusive of all employees.



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