Senior Technical Support Lead

4 weeks ago


Madison, Wisconsin, United States Zendesk Full time
Job Title: Senior Technical Support Engineer

About the Role:

We're seeking a skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical guidance to our customers through various communication channels.

Key Responsibilities:

- Provide expert technical support via phone, email, chat, and other channels
- Troubleshoot complex technical issues and resolve customer complaints
- Collaborate with internal teams to resolve issues and improve customer satisfaction
- Stay up-to-date with product knowledge and technical advancements

Requirements:

- 2+ years of technical support experience
- Excellent customer service skills and communication abilities
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Fluency in English

Preferred Qualifications:

- Experience with Zendesk software
- Knowledge of mobile platforms and SaaS integrations
- Familiarity with UNIX commands and authentication technology

About Us:

Zendesk is a leading customer service software company that helps businesses provide exceptional support to their customers. We're committed to creating a positive and inclusive work environment that empowers our employees to succeed.

What We Offer:

- Competitive salary and bonus structure
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Hybrid work environment with flexibility to work remotely


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