
Senior Technical Support Lead
4 weeks ago
About the Role:
We're seeking a skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you'll be responsible for providing top-notch technical guidance to our customers through various communication channels.
Key Responsibilities:
- Provide expert technical support via phone, email, chat, and other channels
- Troubleshoot complex technical issues and resolve customer complaints
- Collaborate with internal teams to resolve issues and improve customer satisfaction
- Stay up-to-date with product knowledge and technical advancements
Requirements:
- 2+ years of technical support experience
- Excellent customer service skills and communication abilities
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Fluency in English
Preferred Qualifications:
- Experience with Zendesk software
- Knowledge of mobile platforms and SaaS integrations
- Familiarity with UNIX commands and authentication technology
About Us:
Zendesk is a leading customer service software company that helps businesses provide exceptional support to their customers. We're committed to creating a positive and inclusive work environment that empowers our employees to succeed.
What We Offer:
- Competitive salary and bonus structure
- Comprehensive benefits package
- Opportunities for career growth and professional development
- Hybrid work environment with flexibility to work remotely
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