Account Manager

4 days ago

Alpharetta GA USA, United States Northpoint Commercial Finance Full time
Account Manager Job Description

Job Summary: We are seeking an experienced Account Manager to join our team at Northpoint Commercial Finance. The successful candidate will be responsible for overseeing all operational aspects associated with a portfolio of revolving commercial loans, including a segment of problematic accounts.

Key Responsibilities:

  • Customer Service & Relationship Management: Provide exceptional customer service, manage customer relationships, and handle complex client requests.
  • Transaction & Payment Processing: Manage ACH transactions, interest collection, manual check fees, and web payments.
  • Risk & Portfolio Management: Oversee risk mitigation, collections, borrower risk ratings, and portfolio management.
  • Inspection & Inventory Management: Conduct inspections, manage dashboards, and handle inventory recovery processes.
  • Order & Approval Management: Process order approvals, manage overline authorities, and handle out-of-repurchase processes.
  • Data & Analysis: Perform data analysis, manage status codes, and utilize account management tools.
  • Communication & Coordination: Facilitate interactions between departments, conduct and/or oversee and coordinate welcome calls, and provide clear communication.
  • Administrative Duties: Handle suspense management, process reports, and manage item maintenance.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree from a four-year college or university is preferred.

Language Ability:

Ability to read and interpret documents such as operating instructions and policy and procedure manuals. Ability to draft customer-facing emails/correspondence on a regular basis and reports as needed. Ability to effectively communicate via telephone as well as in a customer-facing opportunity.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Computer Skills:

Microsoft Office required, specifically, Outlook, Word, Excel, and Access.

Certificates and Licenses:

N/A

Supervisory Responsibilities:

Senior Account Manager may have direct supervision responsibilities of one or more Account Service Coordinators or an Account Manager.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Northpoint collects, uses, and shares personal information of California consumers. For additional information about how we do so, please see our California Privacy Statement at .

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