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Customer Success Strategist

2 months ago

Denver, Colorado, United States Zayo Group Full time
{"title": "Customer Success Manager", "description": "

At Zayo Group, we're on a mission to deliver world-class customer experiences that drive business success. As a Sr. Manager of Customer Success, you'll play a critical role in shaping our customer lifecycle strategy and ensuring our customers achieve their desired outcomes.

Key Responsibilities
  • Lead and develop a high-performing team of customer success managers, focusing on talent development, coaching, and mentoring.
  • Develop and execute customer success strategies that drive revenue growth, retention, and customer satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize customer needs, and develop solutions that meet those needs.
  • Establish and track key performance indicators (KPIs) to measure customer success, and make data-driven decisions to drive business outcomes.
  • Build and maintain strong relationships with customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
Qualifications
  • Bachelor's or Master's degree in a related field, or equivalent experience.
  • 5+ years of experience in a leadership role, with a proven track record of driving customer success and revenue growth.
  • 7+ years of experience in the telecommunications industry, with a deep understanding of customer needs and market trends.
  • Excellent communication, leadership, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Ability to travel up to 25% of the time.
What We Offer
  • Competitive base pay range: $104,200 - $133,900, commensurate with experience.
  • Excellent health, dental, and vision insurance.
  • Retirement 401(k) savings plan.
  • Generous paid time off policy, including paid parental leave.
  • Opportunities for professional growth and development.

Zayo Group is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

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