Customer Experience Strategist

2 months ago


Denver, Colorado, United States Slalom Full time
About the Role

We are seeking a highly skilled Customer Experience Strategist to join our team at Slalom. As a key member of our Business Advisory Services team, you will play a critical role in helping our clients redefine their customer experience and drive business growth.

Key Responsibilities
  • Develop and execute customer experience strategies that drive business outcomes and improve customer satisfaction
  • Conduct market research and analysis to identify trends and opportunities for growth
  • Collaborate with cross-functional teams to design and implement customer experience solutions
  • Develop and maintain customer journey maps and personas to inform business decisions
  • Provide strategic guidance and recommendations to clients on customer experience best practices
Requirements
  • 5-7 years of experience in marketing, product consulting, or digital agency experience in a client-facing role
  • Proven track record of developing and executing customer experience strategies that drive business outcomes
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
  • Experience with customer experience maturity models and customer journey mapping
What We Offer

At Slalom, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team members enjoy a range of benefits, including competitive compensation, comprehensive health insurance, and a generous paid time off policy.

About Slalom

Slalom is a purpose-led, global business and technology consulting company. We help our clients drive business growth and improve customer experience through our expertise in strategy, technology, and innovation. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that is inclusive and supportive of all team members.



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