Customer Success Communications Strategist

4 weeks ago


Denver, Colorado, United States Velocity Global, LLC Full time

About the Role

We are seeking a highly skilled Customer Success Communications Specialist to join our team at Velocity Global, LLC. As a key member of our Customer Success department, you will play a critical role in helping us grow customer engagement through strategic communication and content creation.

Key Responsibilities

  • Develop comprehensive Customer Success communication strategies for Digital & Upmarket teams, aligning team goals with company level goals
  • Create high-quality written and visual content, including one-pagers, slide decks, and infographics
  • Design and implement communication programs to engage customers through the customer success journey lifecycle
  • Curate internal workspace, managing and housing team-facing resources & assets
  • Analyze the performance of customer-facing communications. Use data to improve strategies and improve outcomes
  • Collaborate with Marketing and PMM teams to ensure consistency and pace with customer-facing communications
  • Stay up-to-date with the latest industry trends, best practices, and tooling to improve approaches

Requirements

  • Bachelor's Degree in Marketing, Communications, Design, or a related field, or 3 years of relevant experience leading internal and external communications on a Customer Success Team
  • Background in creating visual content, including applying branded content to create slide decks, infographics, HTML-supported emails (video editing)
  • Proficiency in CRM, Design, and Marketing tools (e.g., Gainsight, Canva, Brandfolder, Mailchimp)
  • Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product, with the ability to distill complex requirements from multiple inputs into simple, clear content for team, and partners
  • Experience organizing and prioritizing your own tasks with the ability to report on usage and success of content internally
  • Experience working with Customer Success Team Data, with a proven track record of implementing communications that grow engagement

About Velocity Global, LLC

At Velocity Global, we're building a dream team made up of the world's best talent. We're looking for people like you to join us as we make opportunity borderless for people everywhere.

Benefits

  • Flexible Time Off + Parental Leave
  • Health and Dental Insurance
  • Retirement Savings + Employee Incentive Plan
  • WFH Stipend + Coworking Space
  • Company Bonus + Spot Bonuses


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