Customer Service Representative

7 days ago


Willoughby, Ohio, United States Red Roof Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Red Roof. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.

**Key Responsibilities:**

  • Welcome and assist guests with their stay, including checking in/out, wake-up calls, and handling guest concerns and requests
  • Take reservation requests and make adjustments to reservations as needed
  • Work with Hotel Management and other team members to provide an excellent guest experience
  • Use our front desk computer system to complete customer transactions and run reports
  • Communicate with the housekeeping team to be aware of room availability or guests

**Requirements:**

  • High School Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills (i.e. math, cash handling, computer skills, etc.)

**What We Offer:**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package


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