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Customer Service Representative

2 months ago

Willoughby, Ohio, United States Christina Estes - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Christina Estes - State Farm Agent.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build and maintain strong relationships with customers, providing exceptional service and support to meet their needs.
  • Provide Accurate and Friendly Customer Service: Respond to customer inquiries, resolve issues, and provide information on insurance products and services.
  • Conduct Needs-Based Reviews: Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Communicate Effectively: Utilize excellent communication skills to efficiently meet customer needs and promote business growth.
Requirements
  • Dedication to Customer Service: Demonstrate a strong commitment to providing exceptional customer service and support.
  • Effective Communication Skills: Possess excellent communication skills to interact with customers and coordinate with other team members.
  • Problem-Solving Skills: Be proactive in resolving customer issues and finding solutions.
Benefits
  • Competitive Compensation: Receive hourly pay plus commission/bonus opportunities.
  • Opportunities for Advancement: Grow your career with opportunities for advancement within our office.
  • Paid Time Off: Enjoy paid vacation and personal/sick days.
  • Career-Building Experience: Gain valuable experience in the insurance industry.