Healthcare Customer Service Associate
2 weeks ago
The Patient Service Representative plays a crucial role in ensuring a seamless experience for patients at University Hospitals. This position is responsible for managing patient registrations, scheduling procedures, processing charges, and handling collections efficiently.
Key Responsibilities- Accurately register patients and schedule their procedures.
- Utilize exceptional customer service skills to address and fulfill patient needs.
- Maintain professionalism in interactions with patients, healthcare providers, and colleagues.
- Assist in the operational functions of the department as required.
- Perform other assigned tasks as necessary.
- Adhere to all organizational policies and standards.
- Refer to departmental documentation for specific responsibilities during orientation.
- Ensure compliance with regulations regarding the secure handling of Protected Health Information (PHI) for patients, including annual training and adherence to the UH Code of Conduct.
- High School Diploma or GED (Required)
- Minimum of 1 year of experience in a Secretary or Receptionist role (Preferred)
- Customer service experience in a healthcare setting (Required)
- Typing proficiency of at least 30 words per minute (Required)
- Strong verbal and communication skills (Required)
- Attention to detail (Required)
- Basic computer skills (Required)
- Familiarity with ICD9 coding and medical terminology (Preferred)
- Occasional standing and walking
- Constant sitting
- Rare lifting and carrying of up to 20 lbs
- Frequent repetitive motions and coordination of eye/hand/foot
- Minimal travel required (10%)
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Healthcare Customer Service Specialist
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Healthcare Customer Service Specialist
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Healthcare Customer Service Specialist
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Willoughby, Ohio, United States University Hospitals Full timeJob OverviewPosition SummaryThe Patient Service Representative plays a crucial role in ensuring a seamless experience for patients within the healthcare system. This position is responsible for managing patient registrations, scheduling medical procedures, processing charges, and handling collections with accuracy and efficiency.Key...
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