Healthcare Customer Service Associate

2 weeks ago


Willoughby, Ohio, United States University Hospitals Full time
Job OverviewPosition Summary

The Patient Service Representative plays a crucial role in ensuring a seamless experience for patients at University Hospitals. This position is responsible for managing patient registrations, scheduling procedures, processing charges, and handling collections efficiently.

Key Responsibilities
  • Accurately register patients and schedule their procedures.
  • Utilize exceptional customer service skills to address and fulfill patient needs.
  • Maintain professionalism in interactions with patients, healthcare providers, and colleagues.
  • Assist in the operational functions of the department as required.
Additional Duties
  • Perform other assigned tasks as necessary.
  • Adhere to all organizational policies and standards.
  • Refer to departmental documentation for specific responsibilities during orientation.
  • Ensure compliance with regulations regarding the secure handling of Protected Health Information (PHI) for patients, including annual training and adherence to the UH Code of Conduct.
QualificationsEducation
  • High School Diploma or GED (Required)
Experience
  • Minimum of 1 year of experience in a Secretary or Receptionist role (Preferred)
  • Customer service experience in a healthcare setting (Required)
Skills and Competencies
  • Typing proficiency of at least 30 words per minute (Required)
  • Strong verbal and communication skills (Required)
  • Attention to detail (Required)
  • Basic computer skills (Required)
  • Familiarity with ICD9 coding and medical terminology (Preferred)
Physical Requirements
  • Occasional standing and walking
  • Constant sitting
  • Rare lifting and carrying of up to 20 lbs
  • Frequent repetitive motions and coordination of eye/hand/foot
Travel Expectations
  • Minimal travel required (10%)


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