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Healthcare Customer Service Specialist
2 months ago
The Patient Service Representative plays a crucial role in the healthcare environment by ensuring effective patient registration, scheduling of procedures, and managing billing processes. This position requires a commitment to delivering exceptional customer service to meet the needs of patients.
Key Responsibilities- Accurately register patients and schedule necessary medical procedures.
- Handle charge transmittals and collections with precision.
- Utilize strong customer service skills to address and fulfill patient inquiries.
- Maintain professionalism in interactions with patients, healthcare providers, and colleagues.
- Assist in various departmental operations as required.
- Perform other assigned tasks as necessary.
- Adhere to all organizational policies and standards.
- Refer to departmental documentation for specific responsibilities during orientation.
- Ensure compliance with regulations for safeguarding Protected Health Information (PHI), including annual training and adherence to the UH Code of Conduct.
- High School Diploma or GED (Required)
- Minimum of 1 year of experience in a receptionist or secretarial role (Preferred)
- Experience in customer service, particularly in a healthcare setting (Required)
- Typing proficiency of at least 30 words per minute (Required)
- Excellent verbal and written communication skills (Required)
- Strong attention to detail (Required)
- Basic computer skills (Required)
- Familiarity with ICD9 coding and medical terminology (Preferred)
- Occasional standing and walking
- Constant sitting
- Rare lifting and carrying of up to 20 lbs
- Frequent repetitive motions and coordination of eye/hand/foot
- Up to 10% travel may be required