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Customer Service Ambassador

2 months ago

Willoughby Hills, Ohio, United States True North Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at True North. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and supporting the sales and service efforts of our team.

Key Responsibilities

  • Customer Service
    • Engage with guests, greet them with a smile, and ensure they have an outstanding experience
    • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Store Maintenance
    • Maintain a clean and organized store environment, including the prepared food, coffee bar, and fountain drink areas
    • Restock merchandise and supplies as needed
  • Support Sales Efforts
    • Support the sales efforts of our team by maintaining a thorough knowledge of our products and services
    • Assist customers with purchases and provide recommendations as needed

Requirements

  • Education and Experience
    • High school diploma or equivalent required
    • Previous retail or customer service experience preferred
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and multitask
    • Ability to lift up to 50 pounds and stand for long periods of time

What We Offer

  • Competitive Pay and Benefits
    • Competitive hourly rate
    • Opportunities for advancement and professional growth
  • Fun and Dynamic Work Environment
    • Collaborative and supportive team environment
    • Opportunities to learn and grow with a dynamic and forward-thinking company

True North Core Values

We operate with the highest level of integrity, incorporate excellence in all that we do, and provide for the health and safety of our guests, team, and environment. We are committed to continuously improving our guests' experience through growth, quality operations, and development of people.