Guest Service Representative
5 days ago
Crescent Hotels & Resorts is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences and ensuring that our hotel's high standards are met.
Key Responsibilities:- Greet and Register Guests: Greet guests immediately with a friendly and sincere welcome, using a positive and clear speaking voice, and listen to and understand their requests.
- Process Reservations: Complete the registration process by inputting and retrieving information from our system, confirming the guest reservation information, and making appropriate selections of rooms based on guest needs.
- Handle Guest Inquiries: Promptly answer guest incoming calls using positive and clear communication, input comments into the reservations as needed, and retrieve messages and communicate the content to the guest.
- Resolve Guest Complaints: Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results, and remain calm and alert especially during emergency situations and heavy hotel activity.
- Experience: At least 1 year of experience with hotel front desk operations.
- Communication Skills: Excellent communication skills and enthusiasm for guest services.
- Hilton Brand Experience: Hilton brand experience is preferred.
Crescent Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment for all employees.
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