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Guest Service Expert

2 months ago

Deerfield Beach, Florida, United States Crescent Hotels & Resorts Full time
{"title": "Guest Service Expert", "description": "Deliver Exceptional Guest Experiences

Crescent Hotels & Resorts is seeking a skilled Guest Service Expert to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests.

Key Responsibilities:

  • Greet guests with a warm and welcoming smile, using positive and clear communication to ensure a smooth check-in process.
  • Verify and receive authorization for credit cards, handle cash, and make change as received, ensuring accurate posting of guest room charges and house account charges.
  • Promptly answer guest incoming calls, input comments into the reservations as needed, and retrieve messages and communicate the content to the guest.
  • Ensure accurate closeout of guest's accounts at time of departure, negotiating compromise as needed to resolve any issues.
  • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.

Requirements:

  • At least 1 year experience with hotel front desk operations.
  • Excellent communication skills and enthusiasm for guest services.
  • Hilton brand experience is preferred.

About Us:

Crescent Hotels & Resorts is a team of hospitality professionals dedicated to delivering exceptional experiences for our guests. We offer a comprehensive benefit plan, 401K matching program, and discounts with our Crescent managed properties in North America.

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