Guest Services Representative

2 weeks ago

Dania Beach, Florida, United States Concord Hospitality Full time
Guest Services & Front Desk Operations

We are in search of individuals who possess a genuine enthusiasm for assisting others. Working at the front desk places you at the center of the hotel, where you will have the most interaction with our guests. Your position is crucial to the overall experience that guests will enjoy. Your proactive, responsive, and caring nature will significantly enhance their stay. If you thrive on engaging with people and have a friendly demeanor coupled with a strong sense of accountability, this role is ideal for you. At Concord Hospitality, we foster a positive company culture where every team member is appreciated and treated with dignity.

Key Responsibilities:

As a Guest Services Representative or Front Desk Coordinator, your primary responsibility is to ensure our guests receive the finest hospitality experience by:
  • Providing assistance to guests in an efficient, courteous, and professional manner at all times.
  • Upholding a high standard of service and hospitality.
  • Addressing guest concerns or issues promptly and effectively, ensuring all are resolved to their satisfaction in a timely manner.
  • Processing guest charges, collecting payments, and adhering to all cash handling protocols as mandated by Concord.
  • Managing guest correspondence and messages with the utmost respect for privacy and professionalism.
  • Being well-versed in the hotel brand and various programs (travel initiatives, special promotions).
  • Communicating effectively with various departments and management regarding guest feedback and concerns.
  • Responding swiftly to incoming calls, lobby visitors, and team members requiring front desk support.
  • Having comprehensive knowledge of hotel safety and emergency protocols.
Here are some reasons our associates appreciate working with us:

Benefits (Full-Time Associates Only)

We offer competitive compensation. Full-time associates are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord-managed hotels, as well as training, development, and career advancement opportunities.

Why Choose Concord?

Our culture is built upon our five Cornerstones, which we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. We prioritize creating a great work environment for our associates and strive to recruit the best talent in the industry. At Concord, you can experience a culture where you are valued, and our Associate First policy is integral to our operations. Utilize your hospitality skills with a company that genuinely cares about you and your growth. We engage in various enjoyable activities on property to remain connected with our associates and demonstrate our commitment to your well-being.

If you are looking for a position that offers growth and the opportunity to be part of a dynamic team, this role may be the right fit for you. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

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