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Guest Service Representative

2 months ago

Deerfield Beach, Florida, United States Crescent Hotels & Resorts Full time
{"title": "Guest Service Expert", "description": "Deliver Exceptional Guest Experiences

As a valued member of our Crescent Hotels & Resorts team, you will play a critical role in ensuring our guests have an unforgettable stay. Your warm smile, attentive nature, and exceptional communication skills will make all the difference in creating lifelong memories.

Key Responsibilities:

  • Guest Registration and Check-Out: Welcome guests, register them, and ensure a seamless check-out experience.
  • Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication and Problem-Solving: Respond to guest calls, resolve issues, and provide accurate information about hotel amenities and services.
  • Team Collaboration: Work closely with colleagues to ensure excellent guest service and maintain a positive work environment.

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive benefits package, including medical, dental, and vision insurance
  • 401K matching program
  • Discounts on hotel stays and other perks

Requirements:

  • At least 1 year of experience in hotel front desk operations
  • Excellent communication and problem-solving skills
  • Hilton brand experience is a plus
", "company": "Crescent Hotels & Resorts"}