Casino Guest Services Representative

2 weeks ago


Deerfield Beach, Florida, United States Caesars Entertainment Full time
Job Title: Guest Services Representative Full Time

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Caesars Entertainment. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring a positive gaming experience, and maintaining a clean and safe environment.

Key Responsibilities:
  • Guest Service: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
  • Cash Handling: Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
  • Financial Management: Accurately count and record assigned funds and make exchanges of funds throughout the shift.
  • Confidentiality: Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
  • Regulatory Compliance: Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Requirements:
  • Education: A high school diploma or GED equivalent is preferred.
  • Knowledge and Skills: Knowledge of principles and processes for providing customer and personal services, basic computer and MS office skills, data entry, and arithmetic and its application.
  • Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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