Client Intake Coordinator

2 weeks ago


Kennedy Space Center, United States Rubenstein Law Full time
Company Overview
Rubenstein Law has been a leading advocate for personal injury victims since its inception. With a team of over 50 attorneys, including 20 partners and 12 board-certified litigators, the firm has established a strong presence in the legal field.

About Us
Rubenstein Law is renowned for its commitment to justice, representing clients in a diverse range of personal injury claims, such as auto accidents, slip and fall incidents, catastrophic injuries, medical malpractice, and more. Our Mass Tort division extends its services nationwide, addressing issues related to defective products and dangerous pharmaceuticals.

Position Overview
The Client Intake Coordinator plays a crucial role in the onboarding process for new clients, serving as the initial point of contact. This position requires a blend of exceptional communication skills, empathy, and the ability to assess the underlying legal issues faced by potential clients.

Key Responsibilities
1. Conduct thorough phone consultations with prospective clients and facilitate the case sign-up process.
2. Address inquiries and concerns related to the case intake process.
3. Schedule appointments for new clients at our clinics.
4. Review and manage incoming case leads from various sources.
5. Ensure all legal documents related to case intake are accurately processed and signed.
6. Direct incoming calls to the appropriate legal teams or departments.

Qualifications
- Ability to manage a high volume of calls (70+ daily) with professionalism and compassion.
- Strong verbal communication skills and organizational abilities.
- Experience in customer service or call center environments is preferred but not mandatory.
- Proficiency in relevant software and programs.
- Bilingual proficiency in English and Spanish is required.

Benefits
- Paid Time Off (PTO) plus seven paid holidays.
- Performance bonuses for staff and attorneys.
- Comprehensive medical benefits including health, dental, and vision coverage.
- Group and optional life insurance.
- Employee Assistance Programs.
- 401(k) plan with company matching.

Work Schedule
- Wednesday through Sunday, from 9:00 AM to 6:00 PM.

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