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Legal Intake Coordinator

2 months ago

Kennedy Space Center, United States Rubenstein Law Full time

About Rubenstein Law

Rubenstein Law is a premier personal injury law firm with a strong reputation for success. Founded in 1988, the firm has grown to over 50 attorneys, including 20 partners, 12 board-certified litigators, and over 400 supporting professionals. With a commitment to providing excellent care and attention to every client, Rubenstein Law continues to grow and expand its services to meet the needs of victims nationally.

Job Summary

The Client Onboarding Specialist plays a vital role in determining client satisfaction by managing the process of signing up new clients both on the phone and in person. This position requires a unique combination of phone skills, empathy, and investigative skills to identify the root of the caller's legal matters.

Key Responsibilities

  • Conduct phone case consultations with potential new clients and process case sign-ups accordingly
  • Assist clients with questions and concerns related to their case sign-up process
  • Coordinate clinic appointments for all new clients
  • Review and process all potential new case leads from clients, law firms, and clinics
  • Ensure all case intake legal documents are processed, signed, and executed properly
  • Ensure that all phone calls are routed to the correct point of contact

Requirements and Qualifications

  • Handle a heavy call volume with tact and empathy
  • Convey confidence on the phone
  • Strong communication skills and highly organized
  • Strong teamwork abilities
  • Customer Service or Call Center experience preferred
  • Comfortable using programs and software
  • Bilingual (English/Spanish) required

Benefits

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment