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Legal Intake Specialist

4 months ago

Kennedy Space Center, United States Rubenstein Law Full time
Company Summary

Rubenstein Law has been getting justice for personal injury victims since 1988. Founder Robert Rubenstein and CEO Nicole Armstrong have grown Rubenstein Law to over 50 Attorneys, including 20 Partners, 12 board-certified litigators, and over 400 supporting professionals.

Today, Rubenstein Law is recognized as a premier name in Personal Injury, representing clients in a variety of case claims, including auto injuries, slip and fall injuries, catastrophic injuries, premise liability, medical malpractice, child & birth injury, motorcycle accident cases, and traumatic brain injury (TBI) cases. Rubenstein Law's Mass Tort division represents clients nationwide in defective products, dangerous drugs, and chemical cases.

With a strong reputation for success and Billions of dollars won for clients, Rubenstein Law continues to grow to meet the needs of victims nationally. As the Firm expands, Rubenstein Law is committed to providing every single client with the excellent care and attention that has built the Firm's reputation and success.

Job Summary

The Intake Specialist is responsible for managing the process of signing up new clients both on the phone and in person. This position requires the right combination of phone skills, empathy, and knack to investigate the root of the caller's legal matters. Often the first point of contact for our clients, the Intake Specialist plays a vital role determining our client's satisfaction.

Responsibilities and Duties
  • Conduct phone case consultations with potential new clients, and process case sign ups accordingly.
  • Assist clients with questions and concerns pertaining their case sign-up process.
  • Coordinate clinic appointments for all new clients.
  • Review and process all potential new case leads from clients, law firms, lead companies and clinics.
  • Ensure all case intake legal documents are processed, signed, and executed properly.
  • Ensure that all phone calls in the Intake Ring Group are routed to the correct point of contact e.g. legal team, attorney, department(s), etc.
Qualifications and Skills
  • Be able to handle a heavy call volume (70+ daily ) with tact and empathy.
  • Conveys confidence on the phone.
  • Strong communication skills and highly organized.
  • Strong teamwork abilities.
  • Customer Service or Call Center experience preferred, but not required.
  • Comfortable using programs and software.
  • Bilingual (English/Spanish) required.
Benefits
  • Paid Time Off (PTO) plus 7-paid holidays
  • Staff and Attorney bonuses
  • Medical Benefits (Health, Dental, Vision, STD & LTD, and other medical coverages)
  • Group and Optional Life insurance
  • Employee Assistance Programs
  • 401(k) with company matching

Weekend Shift - Wednesday Through Sunday - 9:00 AM to 6:00 PM.