Client Intake Coordinator

2 weeks ago


Kennedy Space Center, United States Rubenstein Law Full time
Company Overview
Rubenstein Law has been dedicated to advocating for personal injury victims since its inception. With a team of over 50 attorneys, including 20 partners and 12 board-certified litigators, the firm has established itself as a leader in the field of personal injury law.

About Us
Rubenstein Law is renowned for its commitment to justice, representing clients in various claims such as auto accidents, slip and fall incidents, catastrophic injuries, premises liability, medical malpractice, and more. Our Mass Tort division serves clients across the nation in cases involving defective products and hazardous drugs.

Position Overview
The Intake Specialist plays a crucial role in the firm by managing the onboarding process for new clients, both via phone and in person. This position demands a unique blend of communication skills, empathy, and investigative ability to address the legal concerns of potential clients.

Key Responsibilities
1. Conduct initial consultations with prospective clients over the phone and facilitate case sign-ups.
2. Address client inquiries and concerns regarding the onboarding process.
3. Schedule appointments for new clients at our clinics.
4. Review and manage incoming case leads from various sources.
5. Ensure all legal intake documents are completed accurately and efficiently.
6. Direct incoming calls to the appropriate legal team members or departments.

Qualifications
- Ability to manage a high volume of calls (70+ daily) with professionalism and compassion.
- Strong verbal communication skills and organizational capabilities.
- Team-oriented with a focus on customer service.
- Previous experience in customer service or call center environments is preferred but not mandatory.
- Proficient in using various software and programs.
- Bilingual in English and Spanish is required.

Benefits
- Paid Time Off (PTO) plus seven paid holidays.
- Bonus opportunities for staff and attorneys.
- Comprehensive medical benefits including health, dental, and vision coverage.
- Group and optional life insurance.
- Employee Assistance Programs.
- 401(k) plan with company matching.

Work Schedule
- Wednesday through Sunday, 9:00 AM to 6:00 PM.

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