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Operations Support Specialist

2 months ago

Boca Raton, Florida, United States Guardian Pharmacy Full time
About Guardian Pharmacy

Guardian Pharmacy is a leading provider of long-term care pharmacy services, dedicated to delivering exceptional care and support to seniors and individuals with complex care needs.

Job Summary

We are seeking a highly skilled and experienced Operations Support Specialist to join our team in Boca Raton, Florida. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services and supporting the growth and success of our business.

Key Responsibilities
  • Interface Management: Serve as team lead on interface implementation projects, providing assistance in pharmacy operations as needed.
  • eMAR/EHR Support: Serve as primary contact for eMAR/EHR-related customer and team member inquiries, troubleshooting system interface-related problems and acting as an intermediary and guide for both internal IT and customer staff/IT.
  • Workflow Optimization: Develop dashboards and reports for monitoring and improving workflow across all areas of operation, ensuring high-level service to customers and maintaining customer relationships.
  • Training and Development: Provide training to customer staff and internal staff on an as-needed basis, mentoring, training, or supervising staff to ensure the success of our operations.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 3+ years of related experience, with advanced degree may substitute for experience.
  • Skills: Advanced computer skills, including Power BI, Outlook, internet, and Microsoft Office; EMAR/EHR system experience, pharmacy operations system experience preferred/required.
What We Offer
  • Competitive Pay: We offer a competitive salary and benefits package, including health, vision, dental, and 401(k) options.
  • Opportunities for Growth: As a key member of our operations team, you will have opportunities for growth and development, with a focus on delivering exceptional care and support to our customers.
  • Work-Life Balance: We offer a generous benefits package, including paid holidays and sick days, and a work-life balance that supports your overall well-being.