TPO Support Specialist

4 days ago


Boca Raton, Florida, United States NQM Funding LLC Full time
TPO Support Specialist Job Description

NQM Funding, LLC is a leading secondary market investor in the Non-QM space, operating both wholesale and correspondent channels. Our partnership with a global investment management firm offers cutting-edge Non-QM programs, exceptional service, and competitive pricing. Non-QM loans are our sole focus.

Job Summary

We are seeking a highly skilled TPO Support Specialist to collaborate with TPO customers and account executives for onboarding and continued maintenance and support. The ideal candidate will be responsible for assisting AEs and relationship managers to resolve navigation issues within the TPO Portal.

Key Responsibilities
  • Review incoming broker/NDC packages for completeness and submit them to the Compliance Team for review and approval.
  • Communicate any deficiencies to TPO partners and account executives and issue Welcome Letters once approved.
  • Manage TPO credentials in the portal, including setting up new users, terminating prior users, and maintaining ongoing maintenance with accounts.
  • Facilitate training needs analysis with leadership, account executives, and brokers.
  • Partner with wholesale departments to support training needs for new and existing broker and NDC customers.
  • Supply feedback on portal training programs, course content, and instructional material.
  • Act as the main point of contact for assisting TPO and NDC accounts when encountering issues navigating through the Portal.
  • Maintain a library of training material.
  • Assist with backing up loan setup department, reviewing incoming packages for completeness, obtaining deficient items from TPO partners, and submitting files into underwriting.
Requirements
  • Proven experience with the Encompass LOS system.
  • Proficient in MS Office, especially PowerPoint; e-learning software is an asset.
  • Strong communication, presentation, and public speaking skills.
  • Organizational and time management abilities.
Benefits
  • Medical Plan.
  • Dental Plan.
  • Vision Plan.
  • GAP Insurance.
  • Life Insurance paid by the company.
  • Voluntary Life Insurance.
  • 401K.
  • Pet Insurance.
  • Legal Shield/ID Shield.
Equal Employment Opportunity

NQM Funding, LLC is an equal opportunity employer and maintains personnel policies that do not discriminate or permit harassment or retaliation against individuals based on race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status, or obligation, physical and/or mental disability, genetic information, sexual orientation, or any other protected status under applicable state or local law.



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