Sales Support Specialist

4 days ago


Boca Raton, Florida, United States Careerxchange Full time
Job Title: Sales Support Specialist

At Careerxchange, we are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic Sales Team. This role is integral in driving business development by supporting key customers across various retail channels, including major e-commerce platforms, mid-tier retailers, distributors, and specialty stores.

Key Responsibilities:
  • Account Coordination: Collaborate with internal teams (Operations, Marketing, Accounting) and external partners to ensure smooth account management and seamless execution of sales strategies.
  • Catalog Management: Oversee the completion of asset collection tasks (ASINs, titles, bullet points, descriptions) within Vendor Central, ensuring accuracy and timeliness.
  • Order Management: Communicate effectively with domestic and import operations teams regarding order changes, cancellations, and tracking, ensuring customer satisfaction.
  • Forecasting & Reporting: Maintain accurate forecasting and reporting; update forecasts with new items and assist in inventory monitoring to meet sales targets.
  • Team Collaboration: Participate in team meetings and training sessions to stay informed about company policies and procedures, contributing to a cohesive team environment.
  • Sales Support: Generate sales and inventory reports as directed by the Sales Management team, and manage assets for catalogs, promotions, and other sales initiatives.
  • Content Management: Conduct content audits and manage product images, videos, and copy to ensure consistent and engaging product presentations.
  • Channel Management: Complete Channel Management forms for exclusive items and submit deal sheets for markdowns, chargebacks, and promotions.
  • Customer Set-Up: Assist with customer set-up forms for new accounts, providing support to the designated Sales Lead.
  • Communication: Maintain ongoing communication with customers regarding purchase order status and new item opportunities, ensuring all client needs are met.

Requirements:

  • 3-5 years of experience in the consumer product industry, with a focus on sales support or operations.
  • Minimum of 3 years of experience managing or supporting Amazon accounts, with a solid understanding of 1P and 3P operations.
  • Proven ability to work effectively with cross-functional teams, including Sales, Operations, Marketing, and Accounting.
  • Strong proficiency in Excel (including Pivot Tables, V-Lookup) and PowerPoint.
  • Highly organized, with exceptional multitasking abilities and the capability to thrive in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a strong focus on relationship management and client satisfaction.
  • A motivated, detail-oriented, and resourceful individual who can take initiative and work independently.


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