Client Experience Manager

1 week ago


Philadelphia, Pennsylvania, United States Banfield Full time

Job Summary: We are seeking a highly skilled and experienced Client Service Coordinator to join our team at Banfield. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team, and ensuring exceptional client care.

Key Responsibilities:

  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
  • Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
  • Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary and other job duties as assigned.

Requirements:

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively promote hospital services and ensure superior client care.
  • Maximize productivity of the veterinary medical team.
  • Provide exceptional service to clients and pets.
  • Manage finances and administrative functions.

  • Retention Manager

    23 hours ago


    Philadelphia, Pennsylvania, United States Care and Help Home Care Full time

    Job Summary:The Client Experience Specialist develops and implements strategies to enhance patient satisfaction, improve client retention, and foster long-term relationships with clients and their families. This position focuses on ensuring that clients receive high-quality care and support.Key Responsibilities:Build and maintain positive relationships with...


  • Philadelphia, Pennsylvania, United States SI Busineess Solutions Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate at SI Business Solutions. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide timely and effective solutions to...

  • Nurse Care Manager 2

    2 weeks ago


    Philadelphia, Pennsylvania, United States HealthEcareers - Client Full time

    Nurse Care Manager 2 Job DescriptionJob Summary:The Registered Nurse (RN) Care Manager provides a holistic, trauma-informed, and patient-centered approach in caring for patients seen through HealthEcareers - Client's Healthcare Services. Key roles include: Serving as a vital member of the healthcare team and contributing to its success. Collaborating with...


  • Philadelphia, Pennsylvania, United States Straker Ltd Full time

    Job OverviewSalary: CompetitiveAre you enthusiastic about building strong client partnerships and driving organizational success? Do you possess a keen interest in technology and delivering creative solutions? If so, we have a remarkable opportunity for you.About Straker Ltd: Straker Ltd is a forward-thinking and innovative technology company that provides...


  • Philadelphia, Pennsylvania, United States Acosta Group Full time

    POSITION SUMMARYThe Client Relationship Manager is accountable for overseeing the business operations of assigned clients within specific customer accounts. The primary focus is to enhance sales and expand market presence for the brands represented, while ensuring profitability for both our manufacturers and Acosta Group.KEY RESPONSIBILITIES+ Achieve client...

  • EA Client Manager

    2 months ago


    Philadelphia, Pennsylvania, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...


  • Philadelphia, Pennsylvania, United States Xavier Creative House Full time

    Job OverviewXavier Creative House (XCH) is on the lookout for a proactive and client-focused Account Manager to enhance our fully remote workforce. This position provides the chance to foster and nurture robust client partnerships within a dynamic healthcare marketing landscape, with a competitive salary range of $65,000 to $75,000, contingent on...


  • Philadelphia, Pennsylvania, United States ArcBest Full time

    Position Overview:As a vital member of the ArcBest team, the Account Manager plays a crucial role in fostering robust client relationships and driving business growth.Key Responsibilities:Formulate and execute sales strategies to accurately assess and meet client requirements.Recognize obstacles and devise effective solutions to create new business...


  • Philadelphia, Pennsylvania, United States ArcBest Full time

    Position Overview:Formulate and execute sales initiatives to comprehend client requirements.Recognize obstacles and devise strategies to create opportunities.Deliver presentations and cultivate relationships with clients across various sectors.Keep abreast of market developments and competitor activities to fulfill client expectations.Employ diverse...


  • Philadelphia, Pennsylvania, United States Citizens Full time

    About the RoleCitizens is seeking a highly skilled Private Client Relationship Manager to join our team. As a key member of our Private Client Group, you will be responsible for acquiring, broadening, deepening, and retaining affluent and high-net-worth relationships.Key ResponsibilitiesClient Acquisition: Acquire qualified, new-to-wealth relationships...


  • Philadelphia, Pennsylvania, United States Capgemini Full time

    Position: Strategic Client Engagement Manager (Financial & Wealth Management)Key Responsibilities:Strategy Development:Design and execute account strategies aimed at achieving revenue goals within the financial services domain, particularly focusing on cloud-based solutions.Recognize and capitalize on growth opportunities and service enhancements within...


  • Philadelphia, Pennsylvania, United States ArcBest Full time

    Position Overview:As a vital member of the ArcBest team, the Account Manager plays a crucial role in fostering and enhancing customer relationships while driving business growth.Key Responsibilities:Formulate and execute effective sales strategies to accurately assess and meet client requirements.Recognize obstacles and devise innovative solutions to create...


  • Philadelphia, Pennsylvania, United States Taconic Biosciences, Inc. Full time

    Job OverviewAre you a sales expert with a passion for the sciences? Do you excel in building relationships, collaborating with teams, and serving as a key sales partner? If so, we invite you to explore this opportunity.Position Summary:Taconic Biosciences is on the lookout for a Client Engagement Manager to join our committed Sales team in a remote capacity,...


  • Philadelphia, Pennsylvania, United States LSG Sky Chefs Full time

    About UsLSG Sky Chefs is a leading global airline catering and hospitality provider, renowned for its exceptional reputation and innovative approach in the industry. As a trusted partner to airlines, we deliver outstanding culinary experiences and exceptional service to our clients and their passengers worldwide.Role Purpose StatementThe incumbent serves as...


  • Philadelphia, Pennsylvania, United States WSFS Bank Full time

    Job Overview At WSFS Bank, we are dedicated to fostering the growth of our Associates, guiding our clients towards securing their financial futures, and actively contributing to our Communities' prosperity. Our careers offer a culture that is both inclusive and supportive, competitive compensation, opportunities for advancement, and much more. As a locally...


  • Philadelphia, Pennsylvania, United States Esri Full time

    Overview We are seeking a dedicated professional with a strong background in GIS, communication networks, 5G technology, and broadband development. This role is essential to enhancing Esri's Telecommunications sales team. The ideal candidate will be customer-focused and a collaborative team player, skilled in identifying and executing strategies that...


  • Philadelphia, Pennsylvania, United States 365 Health Services Full time

    Job Overview365 Health Services is seeking a dynamic and driven leader who excels in a collaborative environment. As the healthcare sector continues to expand rapidly, this role places you at the forefront of a growing organization eager for its next generation of leaders. The Client Services Manager position is tailored for competitive individuals ready to...


  • Philadelphia, Pennsylvania, United States Capgemini Full time

    Position: Strategic Client Manager - Financial ServicesKey Responsibilities:Strategy Development:Design and execute account strategies aimed at achieving revenue goals within the financial services domain, particularly focusing on cloud-based solutions.Recognize and leverage opportunities for growth and service enhancement within current client...


  • Philadelphia, Pennsylvania, United States NBME Full time

    Job OverviewPOSITION SUMMARYNBME is on the lookout for a Client Engagement Manager to join our Customer Success team. This role involves collaborating with medical institutions and health training programs, offering expertise in the effective use of assessment portfolios to enhance student learning outcomes. The ideal candidate will have a solid...


  • Philadelphia, Pennsylvania, United States Esri Full time

    Overview We are seeking a dedicated professional with a strong background in GIS, communication networks, 5G technologies, and broadband development. Your expertise in geospatial technology will be crucial in enhancing our Telecommunications sales team at Esri. We value individuals who are customer-focused and thrive in collaborative environments,...