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Strategic Client Engagement Manager

2 months ago

Philadelphia, Pennsylvania, United States Capgemini Full time

Position: Strategic Client Engagement Manager (Financial & Wealth Management)

Key Responsibilities:

  • Strategy Development:
  • Design and execute account strategies aimed at achieving revenue goals within the financial services domain, particularly focusing on cloud-based solutions.
  • Recognize and capitalize on growth opportunities and service enhancements within current client accounts.
  • Client Relationship Oversight:
  • Establish and nurture robust relationships with essential client stakeholders, including IT and executive leadership.
  • Evaluate client satisfaction levels and refine strategies to maintain high satisfaction rates.
  • Business Development Initiatives:
  • Craft and negotiate tailored business proposals that address the unique needs of clients in the financial services sector, especially in wealth and asset management.
  • Promote the expansion of Capgemini's cloud offerings (AWS, Azure) within the client base.
  • Service Quality Assurance:
  • Facilitate a seamless transition from sales to service delivery by collaborating closely with the Senior Account Management Team.
  • Align service delivery with the client's strategic objectives to provide leading cloud solutions.
  • Participate in demand management efforts, working alongside the Delivery Executive on staffing and recruitment needs.
  • Partnership Development:
  • Maintain regular communication with client counterparts to position Capgemini as the preferred partner for cloud services.
  • Assist in the preparation and submission of RFPs, RFIs, and proposals, ensuring high-quality responses.
  • Oversee deal shaping and closure within the portfolio, managing the sales process from initial draft to final agreement.
  • Innovation and Collaboration:
  • Introduce innovative cloud service concepts to clients, leveraging Capgemini's innovation resources.
  • Enhance and sustain partnerships with cloud service providers such as AWS and Azure.

Essential Qualifications:

  • Professional Experience:
  • A minimum of 10 years in the IT sector with a proven track record in business development and account management.
  • Extensive experience in the financial services industry, particularly managing large-scale financial clients for over 3 years.
  • Experience in wealth and asset management is highly advantageous.
  • Technical Proficiency:
  • Experience in selling and delivering cloud services (preferably AWS, Azure) within the financial services arena is a significant advantage.
  • Strong focus on solution-oriented selling with a commitment to continuous learning and adaptation.
  • Relationship Management:
  • Proven ability to cultivate and sustain long-term client relationships, acting as a trusted advisor and strategic partner.
  • Exceptional communication and negotiation skills, capable of engaging stakeholders at all organizational levels.

Life at Capgemini:

Capgemini prioritizes the well-being of its employees throughout their career journey. For eligible team members, we provide:

  • Flexible working arrangements
  • Comprehensive healthcare benefits, including dental, vision, mental health, and wellness programs
  • Financial wellness initiatives such as 401(k) plans and Employee Share Ownership Plans
  • Generous paid time off and holidays
  • Paid parental leave
  • Family support benefits including adoption assistance and surrogacy
  • Social well-being programs such as subsidized backup childcare and tutoring
  • Opportunities for mentoring, coaching, and professional development
  • Employee Resource Groups
  • Disaster relief support

About Capgemini:

Capgemini serves as a global partner in business and technology transformation, aiding organizations in accelerating their transition to a digital and sustainable future while delivering measurable impact for businesses and society. With a diverse workforce of 340,000 members across more than 50 countries, Capgemini leverages over 55 years of experience to help clients unlock the value of technology across their business needs. The company offers end-to-end services and solutions, combining strategy, design, and engineering, driven by leading capabilities in AI, cloud, and data, along with deep industry knowledge and a robust partner ecosystem.

Disclaimer:

Capgemini is an Equal Opportunity Employer, promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

This description outlines the general duties, responsibilities, and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate how this position is typically performed. Capgemini is committed to providing reasonable accommodations during the recruitment process. If you require assistance or accommodation, please contact your recruiting representative.